Last updated: April 14, 2025
Welcome to Sam! By accessing or using our Service, you agree to be bound by these Terms and Conditions (the “Terms”). If you do not agree, please do not use our Service.
By accessing or using the Sam platform (“Sam,” “we,” “our,” “us”), including our website, expert sessions, community features, and related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not use our Services.
Sam is a platform designed to support individuals who identify as women. You may use Sam only if you are at least 18 years old and capable of entering into a binding contract. By using Sam, you represent and warrant that you meet these requirements.
Sam provides:
• Access to vetted experts for private, one-on-one sessions
• A personalized Navigator service for support and coordination
• A curated resource library of educational tools and materials
• A moderated, real-time community platform
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice.
You agree to:
• Use the Services solely for lawful, personal, and non-commercial purposes
• Maintain the confidentiality of your login credentials
• Not impersonate any person or misrepresent your identity
• Not harass, harm, or disrupt the experience of other users or experts
• Not attempt to gain unauthorized access to the platform or its systems
You are fully responsible for all activity that occurs under your account.
Experts on Sam are independent contractors. When you book a session, you agree to pay the fee listed at the time of booking. Payments are securely processed via Stripe. Sam retains a platform fee and distributes the balance to the expert following completion of the session. No guarantees are made regarding the outcome of expert support.
You may cancel a session up to 24 hours in advance for a full refund. Cancellations made within 24 hours or no-shows are non-refundable. Refund exceptions are at Sam’s discretion.
Sam does not provide medical, legal, or financial advice. Any information provided by Sam or its experts is for informational, educational, or lifestyle purposes only and should not be relied upon in place of professional advice from licensed practitioners.
All platform content, including designs, text, graphics, logos, and software (except user-generated content), is the property of Sam and is protected under U.S. and international intellectual property laws. You may not use, copy, or distribute content from Sam without written permission.
We reserve the right to suspend or terminate your access to Sam at any time, for any reason, including violation of these Terms. Upon termination, you will lose access to Services, and any unused subscription time is non-refundable.
Sam provides Services “as is” without warranties of any kind. To the maximum extent permitted by law, we disclaim all implied warranties and are not liable for indirect, incidental, or consequential damages arising from your use of the Services. Our total liability is limited to the amount you paid to us in the preceding six months.
You agree to indemnify and hold harmless Sam, its affiliates, officers, employees, and contractors from any claims, damages, or liabilities resulting from your use of the Services or breach of these Terms.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law provisions. Any disputes shall be resolved exclusively in the state or federal courts located in Delaware.
We may revise these Terms from time to time. We will notify users by updating the “Last Updated” date and may provide additional notice through the platform. Continued use of the Services constitutes acceptance of the revised Terms.
Last updated: April 14, 2025
This Privacy Policy describes how Sam (“we,” “our,” “us”) collects, uses, shares, and protects your personal information when you use our Services.
We collect the following types of data:
• Personal Information: Name, email address, age, geographic region, and payment details
• Platform Activity: Session bookings, Navigator interactions, chat participation, community contributions
• Technical Data: Device and browser type, IP address, usage analytics, and cookies
We collect information directly from you and through third-party tools integrated into our platform.
We use your data to:
• Provide and personalize Services
• Facilitate Expert sessions and Navigator support
• Process payments securely
• Improve user experience and platform functionality
• Respond to inquiries or support requests Communicate updates or promotional information (you may opt out)
We do not sell your personal information.
We share information only when necessary to deliver our Services:
• With Experts, to facilitate booked sessions
• With third-party vendors, such as payment processors and technical support tools
• With legal authorities, when required to comply with laws or protect rights
All third parties are required to maintain confidentiality and adhere to applicable privacy laws.
We store your information on secure servers and retain it as long as needed to fulfill the purposes outlined here or comply with legal obligations. You may request deletion or export of your data by contacting [email protected].
Depending on your location, you may have the right to:
• Access your personal data
• Correct inaccuracies
• Request deletion
• Withdraw consent
• Object to certain data uses
To exercise your rights, contact [email protected]. We will respond in accordance with applicable laws.
We use cookies and similar technologies to:
• Remember your preferences
• Analyze platform usage
• Improve performance
You can control cookie settings through your browser. Disabling cookies may limit certain platform functionality.
Sam is not intended for individuals under 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.
If you are located outside the United States, your information may be transferred to and stored in the U.S. By using Sam, you consent to this transfer, subject to protective safeguards.
We use administrative, technical, and physical safeguards to protect your data. These include encryption, secure authentication, and access controls. However, no system is 100% secure.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or in-platform notice. The most recent version will always be available on our site, with the “Last Updated” date clearly indicated.