Head of Life Event Services
When life gets hard, where do your employees turn?
There's a good chance they don't turn to their employer. And you might not know what's going on in their lives:
Only half of working-age caregivers say their supervisor is aware of their caregiving responsibilities. (Source: Caregiving in the U.S. Study, 2025)
32.3% of surveyed professionals actively hide their grief at work. (Source: The Transdisciplinary Journal of Management
53% of survivors of domestic violence said they did not disclose it to their employer because they feared discrimination, job loss, or workplace retaliation. (Source: Futures Without Violence & The National Domestic Violence Hotline, 2025)
The bottom line is that your employee is going through things, managing life that the workplace is not designed to support. But the right support, at the right time, is transformative to the employee and the employer.
Bank of America understands this. They have an internal Life Event Services team that has handled 49,000 cases just in the last year alone. Most organizations don't have this. Yet, we are all going going through the same things.
And here is where Sam can help. Meet your Head of Life Event Services.
Sam provides Expert-led care across life events like eldercare, grief, burnout, career transitions, leadership, relationships, and more. Every session is private and confidential, led by a real person (we accept <1% of licensed, accredited professionals who apply), and ends with a concrete Support Plan for what comes next.
The difference between Bank of America and most organizations isn't care. It's dedicated infrastructure for these very difficult and unspoken moments. Sam is that infrastructure without the headcount or the multi-year buildout. We are available to organizations of any size with flexible models that can start at zero cost.
The question isn't whether your employees are going through something. They definitely are. The question is whether your organization offers the support when they need it before it leads to burnout, absenteeism, or worse -- attrition.
